| Job Description |
This position is expected to provide expert level technical support for realization and deployment of the Navy ERP solution. Position is expected to execute and support the deployment of the SAP solution into sites, providing over-the-shoulder support to impacted end-users as well as providing a channel for end-user-facing activities and feedback.Position requires in-depth
knowledge and experience in business processes being deployed and is expected to be a subject
matter expert configuring and working with associated SAP modules. SAP training expertise and DoD/Navy experience is desired.
Specific Responsibilities include:
- Assisting with cutover and business validation activities.
- Providing post go-live help desk support, assisting and resolving end user support problems, resolving system defects ('break/fix'), and analyzing proposed improvements or changes to the Navy
ERP solution and system.
- Supporting the training team with the delivery of train-the trainer and end-user training in preparation for go-live.
- Providing data migration Support.
- Preparing/conducting briefings, demos or training sessions.
- Supporting development of training work products.Specific experience required in designing/configuring business processes in SAP MM and SD to:
- procure goods and services by converting a buy-repair plan, sales order, or third-party request to a purchase request (PR) within SAP.
- process and convert PRs to purchase orders through commercial contracting, purchase card, MILSTRIP for Navy/DLA purchase, or buyer funding - document sent to another government agency.
- record obligations.
- process invoices.
Must have experience working with FI and SD modules to integrate functionality as well as
experience assisting with the interface designs to communicate with external vendors (i.e., DAAS,
ITIMP).
- In-depth knowledge of specific functional area and SAP module(s) being deployed.
- SAP configuration and troubleshooting expertise
- Experience delivering technical training (SAP preferred)
- Experience with several ERP implementation
Education and/or Experience: Bachelors Degree or equivalent experience, and 5 plus years of SAP
training, troubleshooting, and/or configuration experience, some of which is SAP 4.7/ECC 5.0.
Office Skills:
- Must have working knowledge of the MS office suite
- Strong oral and written communication skills
- Focus on customer service and responsiveness, with sound customer handling skills
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