Leading software developer for SAP Netweaver.

SAP CRM Functional Consultants

- Hands-on experience in CRM 2007 configuration.

- Call center business process understanding.

- Configuration, design and customization knowledge of Interaction Center.

- Experience with Service Tickets, Knowledge management and Agent Inbox.

- Integration of Web forms with Email Response Management System (ERMS).

- Configuration knowledge of Navigation bar, Business roles, transaction launcher, Multi-level
categorization , Actions, Intent Driven Interaction, partner determination, statuses, activities, escalation, Web UI customization etc.

- Master data Knowledge (Organization Management, Business Partners, Products etc.)

Required , Yrs of exp – 4 to 6 yrs , Onsite Chicago US

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