Web Solutions provider.

SAP Service Delivery Manager

To be responsible for:

• Managing and delivering the Profit and Loss account to agreed targets;

• Developing and enhancing the strategic relationship with the customer - Customer Service Manager level or equivalent;

• Delivering Service Level Agreements, customer commitments and service improvement programmes.

• Working effectively with the customer and internal delivery teams to resolve operational issues.

• Monitoring, maintaining and improving levels of customer satisfaction;.

• Providing, reviewing and validating financial and resource forecast information and variances on a monthly basis;

• Identifying up-sell opportunities;

• Ensuring services are delivered in accordance with the SAP implementation methodology as well as with Business Management Systems and in line with the Delivery Assurance Framework;

• Brining about improvements in service management tools, processes and the organisation.

• Providing out of hours cover for customers as required.

-

Forward to Friend | Add To My Favorites> | | Contact The Advertiser